Updating your subscription or canceling
This article shows you how to change your plan, pause, or cancel your subscription.
Changing your plan
- From Settings, click Billing and Plan.
- Click Change Plan.
- Pick the new tier. The change takes effect immediately.
- We pro-rate the difference. If you upgrade, we charge the prorated amount today and your next bill is on your normal cycle. If you downgrade, we credit the difference to your next bill.
Buying a token pack
If you run out of tokens before your monthly refill: 1. From Billing and Plan, click Buy Tokens. 2. Pick a pack. The packs offered depend on your plan: 100,000 tokens on every plan, 500,000 tokens on Pro and Team, and 1,000,000 tokens on Team. Prices run from $5.99 to $14.99 per 100,000 tokens depending on your plan. 3. Confirm the purchase. The tokens are loaded immediately.
Purchased token packs are valid for 90 days from purchase and are used after your monthly allowance.
Canceling your subscription
Monthly plans can be cancelled at any time. Annual plans run for twelve months.
- From Settings, click Billing and Plan.
- Click Cancel Subscription.
- Confirm the cancellation.
You keep your features until the end of the current billing period, then your account drops to the free tier. Your data, watchlist, past drafts, and past performance entries all stay. You can reactivate anytime.
Reactivating
- Log in.
- Go to Billing and Plan.
- Click Reactivate.
- Pick the plan you want.
You are back where you left off.
What to do if it does not work
If a plan change fails, your card may have an issue. Update your payment method first.
If you cannot find the cancel button, you may already be on the free tier. Check the top of the Billing page for your current plan.
If you have been charged and you canceled before your next billing date, reply to the most recent receipt email and we will fix it.