Notice of Intent To Sole Source For The On Line Interactive Screening Program Veterans in Crisis

Solicitation description

Page 2 of 2 PERFORMANCE WORK STATEMENT Veterans Online Interactive Screening Program 1. SCOPE OF WORK 1.1 Description of Services: The contractor will grant the Veterans Crisis Line (VCL) a license to use an online interactive screening program, assist VCL staff in training Chat Crisis Responders in the procedures for use of the online interactive screening program, provide ongoing technical assistance/support to the VCL, and collect/evaluate quantitative data. 1.2 Background: There are approximately 20 million Veterans in the United States and six million Veterans who receive care within the Department of Veterans Affairs (VHA). Data from the Centers for Disease Control and Prevention indicate suicide rates among men between the ages of 20 and 65 at approximately 17 per 100,000 persons per year. VHA mental health officials estimate 6,400 suicides per year among Veterans, and 2,500 among veterans receiving health care from VHA. Recent reports have suggested that Veterans may be at an increased risk for conditions and behaviors associated with poor mental health including post-traumatic stress disorder (PTSD), anxiety, depression, and increased rates of substance use; all of which are established risk factors for suicide. The VCL Chat program enables Veterans, along with their families and friends, to interact online, anonymously, and chat with a trained VCL Crisis Responder. If the Crisis Responder, after a mental health assessment, determines the user to be in a crisis, the Crisis Responder can take immediate steps to transfer them to the VCL s 24/7 call center, where further counseling and referral services are provided. The VCL chat program is intended to reach out to all Veterans who may or may not be enrolled in the VA health care system and provide them with online access to the VCL and the VA s suicide prevention services. For many Veterans, their first contact with VHA is through this program. To help facilitate Veterans utilization of the chat program and enhance the chat Crisis Responders ability to understand and respond effectively to Veteran-users, the VCL seeks to hire a contractor to develop, implement, and assist in evaluating an online assessment tool that would be seamlessly linked to the VCL Chat program. 1.3 Objective: 1.3.1 Develop, implement, and assist in evaluating an online, evidence based, assessment tool that would be seamlessly linked to the VCL chat program. The online, evidence-based, assessment tool shall include symptoms of depression, PTSD, and other mental health problems and conditions that are associated with elevated risk of suicidal behavior in Veteran and military service personnel. 1.3.2 The design shall provide full access to the assessment tool and all program functions from a smartphone or other mobile device and include a separate version of the assessment tool for family members and other advocates who wish to get help for a Veteran they are concerned about. 1.3.3 Each user s submitted assessment,...

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