Federal solicitation · 47QACA26K0718 · back to recent
AI Native Complaint Intake and Case Analysis Solution
- Agency
- GENERAL SERVICES ADMINISTRATION
- Status
- Open
- Response deadline
- Not posted
- Posted
- August 14, 2026
- Set-aside
- Not listed
- NAICS
- 518210
- Source
- View on SAM.gov
- Last checked
- 2026-09-13
Solicitation description
OCR enforces federal civil rights laws in the nation's schools, including Title VI, Title IX, Section 504, and the Age Discrimination Act. OCR began calendar year 2025 with approximately 19,000 pending complaints and received a record 23,879 new complaints during 2025, while resolving approximately one percent of its pending inventory. The pending inventory now exceeds 40,000 cases and grows by approximately 2,000 complaints per month. Intake, deduplication, and categorization are performed manually, contributing to processing times that substantially exceed the case processing benchmarks established in the OCR Case Processing Manual. The Government requires a commercially available, AI-native complaint intake and case analysis solution, configured and deployed into production, that automates intake, deduplication, and categorization of the existing backlog and of future public complaints.
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Data this profile does not cover
- No likely incumbent surfaced; the solicitation number did not match any award record in the trailing window.
- No award records for NAICS 518210 in the trailing 12 months, so the vendor field is unavailable.