Press Ganey Pt/RN Satisfaction Survey, NDNQI Base Plus 4

Solicitation description

Notice of Sources Sought The purpose of this Sources Sought Announcement is for market research to make appropriate acquisition decisions and to gain knowledge of potential qualified Service-Disabled Veteran Owned Small Businesses (SDVOSB), Veteran Owned Small Businesses (VOSB), Women Owned Small Businesses (WOSB) and Small Businesses interested and capable of providing the services requested, as well as any large businesses. The results from this source sought notice will be used to determine the appropriate set-aside. The intended contract is a firm-fixed price service contract. The SBA Non-Manufacturer Rule is not applicable as the intended contract is for services. The Department of Veterans Affairs, NCO20 is looking for a vendor similarly situated as Press Gamey or authorized service providers of Press Gamey to provide patient and nurse satisfaction data as well as nursing sensitive indicators as required by the ANCC. The services must be in accordance with the Statement of Work. Statement of Work: VA Portland Health Care System (VAPORHCS) Measurement and Comprehensive Analysis Survey of Patient Care and Nursing Satisfaction GENERAL INFORMATION A: Introduction VAPORHCS is a designated Magnet® facility by the American Nurses Credentialing Center (ANCC) and periodically seeks re-designation. The ANCC requires that patient and nurse satisfaction data as well as nursing sensitive indicators to be reported at the unit level to be benchmarked to a national source. The requirement is for a contract that would provide a comprehensive survey, measurement, analysis, and reporting of patient satisfaction for VAPORHCS. The primary service location being Portland VA Medical Center (PVAMC) with the Vancouver VA campus being a secondary location with 10 Community Based Outpatient Clinics (CBOC). Further reference to PVAMC throughout this document will be inclusive of all VAPORHCS sites of care. The vendor must have their own (vendor-owned) nationwide client database, which is geographically diverse, and inclusive of the following medical facility types; community-based hospitals, academic medical centers, Magnet®-designated institutions and at least ten VA medical centers. This required range is necessary to provide benchmark analysis at the facility level, allowing for internal and external comparisons. The vendor must provide patient satisfaction survey data collection for the following units: Inpatient medical/surgical/intensive care Ambulatory surgery Behavioral health Emergency department Outpatient The vendor must also provide nurse satisfaction survey services for all areas nursing is practiced within the PVAMC facility. The requirement is for multiple survey tools and associated reporting database that enables collection and analysis of unit level nurse satisfaction data and enables benchmarking of data to a comprehensive database of leading health care institutions. The survey tools must be evidence- based and allow for the inclusion of...

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