Digital Communications Support for a six(6) month period

Solicitation description

The purpose of this synopsis is to announce the Health and Human Services (HHS) intent to negotiate a Firm Fixed Price sole source contract with Webfirst, Inc. located at 9200 Corporate Boulevard Suite 375, Rockville, MD 20850-3886, to continue providing the HHS with Digital Communications Support for a six (6) month period. Only one (1) source, Webfirst, Inc, is available to fulfill the Government’s requirement for these services in an interim period to provide the needed digital communications support. This action will support a short-term, six (6) month bridge to allow for adequate time to re-complete the existing order HHSN316201200189W/75N98122F00001 with a current expiration date of September 28th, 2026, maximize future competition, and prevent a lapse in critical services. ASPA Digital manages HHS digital communications operations and public-facing digital services. The current SOW requires the contractor to support high-tempo, mission-facing services including Service Desk operations, Drupal enterprise content publishing, website and application modernization, analytics, accessibility, security, and program management. The current Service Desk supports more than 250 content owners across all ASPA Digital-managed websites, manages approximately 120 requests per week, processes approximately 300 operations and maintenance tickets per month, and supports approximately 10 to 15 projects per month. Some requests must be completed within half an hour. Disrupting these services during a six-month bridge would create avoidable operational risk. The incumbent contractor has current knowledge of ASPA’s workflows, systems, governance documents, service queues, ongoing projects, content publishing processes, Drupal environment, AWS environment, analytics toolchain, security requirements, and stakeholder operating tempo. A new contractor would need to complete transition activities, onboarding, suitability and access processes, system familiarization, knowledge transfer, documentation review, and coordination with incumbent staff. The SOW itself contemplates transition and phase-in activities, including coordination with the incumbent, uninterrupted service delivery, knowledge transfer, access confirmation, and full performance no later than 60 days after the phase-in start date. For a six-month bridge, a 60-day phase-in followed by transition-out activities would consume a material portion of the performance period and would duplicate costs without a commensurate benefit to the Government. The work also involves sensitive operational and security responsibilities. Contractor personnel require appropriate background investigations, HSPD-12/PIV compliance, roster management, and access to HHS information systems. The contractor must support security, privacy, FISMA, ATO, FedRAMP, NIST, encryption, incident response, audit logging, and related controls. Onboarding a different contractor for a six-month interval would increase transition risk, delay...

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